Refund Policy

Because every paid plan includes a 30-day free trial, we generally do not issue refunds for the first billing cycle — you can evaluate the platform fully before being charged.

If you are charged in error (for example, a duplicate charge or a charge after cancellation was submitted), contact support@stach.co.za within 14 days and we will issue a full refund of the erroneous charge.

We do not provide prorated refunds for cancelling partway through a billing cycle. Your plan remains active, with full access, until the end of the paid period.

We may, at our discretion, issue a refund outside of the cases above where there has been a significant service failure on our part. Requests are reviewed on a case-by-case basis.

Email support@stach.co.za with your account email and the reason for your request. We aim to respond within one business day.